Working with us is simple and seamless: 1️⃣ Consultation – We start by understanding your needs and goals during a personalized consultation. 2️⃣ Planning – For creative projects, we develop a strategy tailored to your vision. 3️⃣ Execution – Our team delivers professional services, whether it’s photography, branding, video production, social media management, or virtual business solutions. 4️⃣ Delivery – Turnaround times are project-specific and will be discussed during the consultation, with most photography projects completed in 5-14 business days.

We require at least two team members on set to ensure efficiency, safety, and quality. One focuses on capturing content, while the other manages equipment, lighting, and client coordination. This setup allows us to work seamlessly, pay attention to detail, and provide a better experience for clients. Additionally, having two people enhances safety, especially in today’s times, and ensures we’re prepared for any unforeseen situations.

Q: What types of clients do you specialize in working with? A: We specialize in working with: Small to Medium-Sized Businesses: Entrepreneurs and growing businesses looking to enhance their branding, marketing, or online presence. Service-Based Businesses: Professionals such as consultants, coaches, wellness practitioners, and creatives who rely on a strong brand image to attract clients. Personal Brands: Influencers, thought leaders, and public figures who want to elevate their personal brand. Organizations and Nonprofits: Groups aiming to strengthen their messaging and visual identity. Event Hosts: Individuals or organizations requiring photography, videography, or digital assets to promote events. Our approach is tailored to each client, ensuring their unique needs and goals are met. Q: Do you work with e-commerce businesses? A: While we primarily focus on service-based businesses, we occasionally work with e-commerce brands for website design and social media strategy. Contact us to discuss your specific needs.

Q: What are your photography package rates? A: We offer set rates for photography packages: Quick Shots: Starting at $99, a 30-minute session held exclusively at our partnered studio, Engage Content Studio in Norcross, GA. Perfect for headshots or quick updates. Hourly Sessions: Starting at $190/hour, ideal for more extensive shoots with options for studio or on-location within 30 miles. Our rates currently include our partnered studio, Engage Content Studio, located in Norcross, GA. You can view their studio sets at www.engagecontentstudios.com. We also offer a few packages with edits, but we prefer to provide clients with a more customized approach, ensuring their session is tailored to their unique needs and vision. Q: What licenses are included with my session? A: All packages come with: Personal Usage License: For private, non-commercial use (e.g., personal social media or keepsakes). Marketing and Promotional License: For business branding materials (e.g., websites, flyers, and social media). Q: What about commercial usage? A: For resale or profit-driven purposes (e.g., merchandise or product packaging), you’ll need a Commercial Usage License, which starts at $250 and varies based on the type of usage, scale, and distribution. Contact us to discuss your specific needs, and we’ll provide a detailed quote. Q: Where do sessions take place? A: Most sessions are held at Engage Content Studios in Norcross, GA. Some packages include the studio rate and client location (within 30 miles). Additional fees may apply for other studio locations or extended travel. Q: What are your turnaround times for images? A: Image delivery typically takes 5-14 business days, depending on your project’s complexity. We’ll confirm the exact timeframe during your consultation.

Q: What’s the recommended budget for branding services? A: For a comprehensive branding experience, we recommend starting with a budget of $1,500 and up. This ensures we can provide the key elements necessary to elevate your brand, such as: Core Branding Sessions: Establish your brand’s identity, purpose, and market positioning. Photography and Videography: High-quality visuals that reflect your brand story. Logo Design: A professional logo tailored to your business. Website Design: A user-friendly website starting at $699 for Wix or $900 and up for WordPress. Q: Can I customize my branding package? A: Absolutely! We prioritize consultations to understand your unique needs and goals, allowing us to create a tailored package that fits your vision and budget. Q: What if I’m just starting out and have a smaller budget? A: We offer flexible options for businesses at every stage. For smaller budgets, we recommend focusing on essential elements like a Core Branding Session and a professional website or logo to build a solid foundation. Q: How do I get started? A: Schedule a consultation with us to discuss your needs, and we’ll guide you through the process of creating a customized branding strategy that aligns with your goals.

Q: Do you take on custom requests? A: Absolutely! If your needs fall outside our standard packages, let us know. We’ll create a custom plan tailored to your goals.

Q: What does your website design service include? A: Our website design services focus on creating stunning, user-friendly websites that reflect your brand and engage your audience. Services include: Custom design tailored to your brand. Integration of key features (e.g., booking forms, e-commerce, or contact pages). Mobile and desktop optimization. SEO basics to help your site rank better on search engines. Q: What platform do you use for website design? A: We design websites on platforms like Wix and WordPress, depending on your needs. Q: How much do website design services cost? A: Landing pages start at $200 and up, depending on the platform and complexity. Wix websites start at $699, ideal for small businesses or simple designs (4-5 pages). WordPress websites start at $900 and up, better suited for more complex or scalable designs. Customizations or advanced features may increase the cost. Q: How long does it take to complete a website or landing page? A: Timelines vary based on the complexity of the project: Landing pages: Typically completed within 3-5 business days after receiving content. Websites: Most projects are completed within 2-4 weeks. Q: Can I update my website or landing page after it’s designed? A: Yes! We offer training on how to manage your site or landing page, or you can opt for our ongoing maintenance services.

Q: What payment methods do you accept? A: We use HoneyBook for invoicing, making it easy for clients to review and pay securely. Q: Do you offer payment plans? A: Yes! Affirm and Klarna to provide flexible payment options. If you’d like to use one of these services, let us know, and we’ll send a specific payment link for your transaction. Q: Are there any additional fees for payments? A: A 4% processing fee will be added to all invoices, except when paying via Zelle, which does not incur processing fees. Q: How do I choose the right payment method? A: During your consultation or invoice review, we’ll provide details on the payment options available so you can select the best fit for your needs.

To ensure a smooth experience for all our clients and maintain the quality of our services, we have established the following policies regarding late arrivals and cancellations: Late Arrivals 15-Minute Grace Period: We understand that unforeseen delays can happen. For this reason, we allow a 15-minute grace period for late arrivals. Please notify us if you are running late. After the Grace Period: If you arrive more than 15 minutes late without prior notice, additional time will be deducted from your session. If the remaining time is insufficient to complete your session, it will be treated as a same-day cancellation (see below). Extended Session Fees: If we are able to extend your session to accommodate lateness, an additional fee of $100 per hour may apply, subject to availability. Cancellations and Rescheduling Cancellation Notice: Cancellations must be made at least 72 hours (3 days) prior to your scheduled session to avoid fees. Cancellations made less than 72 hours in advance will incur a 50% session fee. Same-Day Cancellations or No-Shows: If you cancel on the day of your session or fail to show up, the full session fee will be charged. Rescheduling Policy: Rescheduling requests must also be made at least 72 hours in advance. One reschedule is permitted per session without additional fees. Subsequent rescheduling will incur a $50 administrative fee. Weather-Related Cancellations (For Outdoor Shoots) In the case of inclement weather, outdoor sessions may be rescheduled at no additional charge. We will work with you to find the next available date that suits your schedule. Deposits and Refunds A non-refundable deposit of 50% of the session fee is required to secure your booking. This deposit will be applied toward your session balance. Refunds are not issued for cancellations; however, the deposit can be applied to a future session if cancellation or rescheduling meets our policy terms.

To deliver high-quality video services and maintain a smooth workflow for all our clients, we have established the following policies regarding late arrivals, cancellations, and rescheduling: Late Arrivals 15-Minute Grace Period: Clients are allowed a 15-minute grace period for late arrivals. Please notify us in advance if you expect to be late. After the Grace Period: If you arrive more than 15 minutes late without prior notice, the time lost will be deducted from your session. If the remaining time is insufficient to complete your project, it will be treated as a same-day cancellation (see below). Extended Session Fees: If additional time is required to accommodate lateness, an overtime fee of $150 per hour may apply, subject to availability. Cancellations and Rescheduling Cancellation Notice: Cancellations must be made at least 5 days (120 hours) prior to your scheduled session to avoid fees. Cancellations made less than 5 days in advance will incur a 50% session fee. Same-Day Cancellations or No-Shows: Cancellations made on the day of your session or no-shows will result in the full session fee being charged. Rescheduling Policy: Rescheduling requests must be made at least 5 days in advance. One complimentary reschedule is permitted per session. Additional rescheduling will incur a $75 administrative fee. Weather-Related Cancellations (For Outdoor Shoots) If inclement weather impacts an outdoor video session, we will reschedule at no additional cost. We will work with you to find a suitable alternative date. Deposits and Refunds A non-refundable deposit of 50% of the session fee is required to secure your booking. This deposit will be applied toward your total balance. Refunds are not available for cancellations, but deposits can be applied to a future session if cancellation or rescheduling adheres to our policy terms. Project Turnaround and Edits Turnaround Time: Project turnaround times vary based on the complexity of the video and will be discussed during your consultation. Standard turnaround begins at 7-10 business days. Revisions: Each video project includes 2 complimentary rounds of edits. Additional revisions will incur a fee of $50 per round. Revision requests must be submitted within 7 days of receiving the final cut. Rush Delivery: Rush editing services are available for an additional fee, starting at $250, depending on project size and timeline.

Q: How many revisions are included? A: Packages typically include 1-2 rounds of revisions for edits (photography, branding, or video). Additional revisions can be requested for a fee.

How is my information protected? A: We use secure platforms like Wix, HoneyBook, Affirm, and Klarna to handle payments and personal information. Your data is treated with the utmost confidentiality and will never be shared without your consent.

Who are your studio and business solution partners? A: We’re proud to collaborate with trusted partners to enhance your experience: Engage Content Studios: Our partnered studio location in Norcross, GA. View studio sets at www.engagecontentstudios.com. Econnect Enterprise LLC: Virtual and business solutions partner offering administrative support, virtual assistant services, and more. Learn more at www.econnectenterprise.com. Q: Do you recommend event locations? A: Yes, we recommend Yes Events, an ideal venue for hosting professional and private events. Visit www.yesevents.com for details. Q: Do you provide transportation recommendations for events? A: Absolutely! For transportation needs, we recommend T Holley Transport, offering reliable and professional services. Learn more at www.tholleytransport.com. Q: Can I coordinate with these partners through your services? A: Yes! Let us know your needs during your consultation, and we’ll help integrate these partner services into your project for a seamless experience.